Education
Applying for an Education, Health and Care Plan (EHCP)
What an EHCP is, how to ask your local authority for an assessment, what happens if they refuse, and what to do next.
Knowledge Base
Clear guides for common situations.
Plain-language information about the areas we work in — education, benefits, housing, public authorities and more. Free to read, no jargon.
12 guides
Education
School exclusions: your rights and how to appeal
Fixed-term and permanent exclusions explained, what a school must tell you, and how to challenge an exclusion you believe is unfair.
Disability Benefits
Applying for Personal Independence Payment (PIP)
How the PIP claim works step by step, what the assessment looks at, and how to describe your condition in a way the assessor understands.
Disability Benefits
Mandatory reconsideration and benefit appeals
The two stages for challenging a benefits decision — asking the DWP to look again, and taking your case to an independent tribunal.
Housing
Getting repairs done: dealing with disrepair
What your landlord must repair, how to report problems so they count in law, and what to do if repairs are ignored.
Housing
Eviction notices: what landlords must do before you can be removed
Section 21 and Section 8 notices explained, the checks that make a notice invalid, and what happens at court.
Public Authorities
Complaining to a public authority (and taking it further)
How to complain to a council, government department or other public body, and what to do when their reply is not good enough.
Public Authorities
Getting information from public bodies: FOI and subject access
Two powerful rights explained simply — requesting information from public bodies, and requesting the personal data held about you.
Complaints
Taking a complaint to the Ombudsman
When an ombudsman can help, which ombudsman handles your case, and how to make a referral that gets taken seriously.
Complaints
How to write a complaint letter that gets results
A practical structure for complaint letters — what to include, what to leave out, and how to ask for the right remedy.
General Casework
Building your evidence file
The documents and records that win cases, how to organise them, and the gaps to fill while you still can.
General Casework
Preparing for a tribunal or appeal hearing
What to expect at a hearing, how to prepare your bundle and your statements, and what happens on the day.
These guides are general information, not legal advice, and refer to the law in England. Every situation is different — for advice about your own circumstances, please contact us.